Fortune99 takes every member's privacy seriously. This document transparently explains how we collect, use, store and protect your personal information as a user of our platform.
All data transmitted between your device and fortune99's servers is protected by 256-bit SSL encryption — the same standard used by banks and leading financial institutions in Malaysia.
Your personal data is stored on servers protected by multi-layered security systems, including advanced firewalls, real-time monitoring, and regular backups to prevent data loss.
Access to members' personal data is restricted to staff who require it to perform their duties, with access logs continuously monitored.
Fortune99 does not sell, rent or commercialise your personal data to any third party for marketing purposes. Your data belongs to you, not as a commodity for our business.
We clearly explain what data we collect, why it is collected, and how long it is retained. There is no hidden data collection or undisclosed purpose.
The fortune99 privacy policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a data subject are fully respected.
Note: This Privacy Policy is part of the Terms and Conditions fortune99. By using our platform, you agree to the data collection and processing practices described herein.
Fortune99 ("we", "Platform" or "company") is committed to protecting the privacy of all users who register and use our online gaming platform. This Privacy Policy explains our practices regarding the collection, use, storage and protection of your personal data.
This policy applies to all information collected through the fortune99 website, mobile app (where available), and any communication channels between you and our team. We encourage you to read this document carefully and contact us if any part is unclear.
Fortune99 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and other relevant legislation. We update this Privacy Policy from time to time in line with regulatory changes and industry best practices.
Fortune99 only collects data necessary to operate our services safely and efficiently. The following are the categories of data we collect:
| Data Categories | Example Information | Requirements |
|---|---|---|
| Identity Information | Full name, MyKad/passport number, date of birth, gender | Required – for KYC verification |
| Contact Information | Email address, phone number, postal address | Required – for account communications |
| Financial Information | Payment method details, transaction records | Required – for deposit/withdrawal processing |
| Platform Usage Data | Game records, betting history, login activity | Required – for account management |
| Technical Data | IP address, device type, web browser, operating system | Automatic – for security and analytics |
| Communication Data | Correspondence with customer support, feedback | Where relevant – for service improvement |
Fortune99 collects your personal data through the following means:
This includes information you fill in during account registration, the KYC verification process, withdrawal requests, feedback forms, and communications with our customer support team. You are free to withhold certain information, though this may limit your access to some platform features.
When you use the fortune99 platform, our systems automatically record technical information such as your IP address, browser type, device used, pages visited, and session duration. This data is used solely for security, fraud detection, and user experience improvement purposes.
In certain cases, we may receive information about you from payment service providers (for transaction verification purposes) or regulatory bodies (for legal compliance purposes). All such information is handled in accordance with the provisions of this Privacy Policy.
Fortune99 uses your personal data for the following purposes:
Fortune99 does not use your data for any purpose other than those stated above. Any change of purpose will be communicated to you in advance via an in-platform notice or email.
Fortune99 does not sell or rent your personal data to third parties. However, in certain situations, we may need to share information with specific parties:
We work with carefully selected third-party service providers to help operate the platform, including payment processors, cloud computing service providers, and analytics tools. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes we specify.
Fortune99 may disclose your personal data to relevant authorities when required by law, court order or regulatory directive. This includes investigations relating to money laundering, fraud or other criminal activity involving the use of our platform.
In the event of a merger, acquisition, or sale of fortune99 assets, user data may be transferred to the new entity. In such cases, we will notify you via an in-platform notice and ensure your data continues to be protected to the same standard.
Fortune99 retains your personal data for as long as necessary to fulfil the purpose of collection or to comply with legal requirements. Generally:
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.
The security of your personal data is a priority at fortune99. We implement a range of technical and organisational measures to protect your information:
While we take all reasonable precautions, no security system can be guaranteed 100% secure. In the event of a data breach involving your information, we will notify you within the timeframe required by law.
Security Reminder: You also play an important role in protecting your account. Do not share your password, avoid logging in over public Wi-Fi without a VPN, and contact us immediately if you suspect any unauthorised activity on your account.
Fortune99 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored in your browser when you visit our website.
You can manage and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the fortune99 platform.
As a fortune99 platform user and data subject under Malaysia's PDPA, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days.
If your data is inaccurate or out of date, you have the right to request a correction through your account settings or our customer support.
You may request the deletion of your personal data, subject to legal requirements that obligate us to retain certain records.
You have the right to object to the processing of your data for direct marketing purposes at any time. Requests will be actioned immediately.
In certain situations, you may request that we restrict the processing of your data while a dispute or inquiry is being resolved.
You have the right to receive your personal data in a machine-readable format for use on other platforms, where technically feasible.
To exercise any of the above rights, contact the fortune99 support team via live chat or email at [email protected]. We may request identity verification before processing your request to ensure the security of your data.
The fortune99 platform is strictly for users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we discover that a minor's data has been collected without our knowledge, it will be deleted immediately and the associated account will be closed.
If you are a parent or guardian and discover that your child has registered a fortune99 account, please contact us immediately so that appropriate action can be taken.
Fortune99 reserves the right to amend this Privacy Policy from time to time to reflect changes in law, industry practices or how we operate our services. The "Updated" date at the top of this document indicates when this Policy was last revised.
For material changes, we will notify you via an in-platform notice or email at least 14 days before the changes take effect. Your continued use of the fortune99 platform after the effective date constitutes your acceptance of the amended Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by fortune99, please contact us via:
We are committed to responding to all privacy-related inquiries within 3 business days. For urgent matters such as suspected data breaches, please use live chat for a faster response.
You may also refer to the FAQ us for answers to frequently asked questions about privacy and account security at fortune99. For information on your rights and responsibilities as a platform user, please read Terms and Conditions us.
Fortune99 protects your data to the highest security standards. Register now and enjoy a transparent, secure and trusted platform.
Your data is protected by 256-bit SSL encryption. Your privacy is fortune99's priority.
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